At BunnyTees, we strive to provide exceptional service to our customers, including efficient and reliable shipping. Our shipping policy is designed to ensure a smooth and satisfactory delivery experience for all our clients. Here are the key components of our shipping policy:

1. Shipping Methods: We offer a variety of shipping methods to accommodate our customers’ needs. These may include standard shipping and expedited shipping. The availability of each method may vary depending on the destination and the items being shipped.

2. Processing Time: Orders are typically processed and shipped within 3-5 business days after payment confirmation. However, during peak seasons or for custom orders, processing times may be extended. Customers will be notified promptly if there are any delays in processing their orders.

3. Shipping Costs: Shipping costs are calculated based on the subscription, the shipping method selected, and the destination address. Customers will be provided with shipping cost estimates at the time of checkout.

4. Shipping Carriers: We partner with reputable shipping carriers to ensure timely and secure delivery of orders. Our primary carriers may include GLS, Purolator, UPS, Canada Post and USPS.

5. Tracking Information: Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information. This allows customers to monitor the status of their shipment and estimate the delivery date.

6. Delivery Times: Delivery times vary depending on the shipping method selected and the destination. While we strive to deliver orders within the estimated timeframe, we cannot guarantee specific delivery dates, as they are subject to factors beyond our control, such as weather conditions or carrier delays.

7. International Shipping: We offer international shipping to select destinations. Customers are responsible for any customs duties, taxes, or import fees imposed by their country’s customs authorities. Delivery times for international orders may vary depending on customs clearance procedures.

8. Shipping Address Accuracy: Customers are responsible for providing accurate and complete shipping information at the time of checkout. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address details provided by the customer.

9. Shipping Damage or Loss: In the rare event that an order is damaged or lost during transit, customers should contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for the customer, which may include issuing a replacement or refund. If the shipment has been delivered and gets lost or stolen, we will not issue any refund. Customers will have to process a new order. Contact us at claim@bunnytees.ca if you have any concerns regarding a shipment.

10. Shipping Policy Updates: We reserve the right to update our shipping policy at any time without prior notice. Any changes to the shipping policy will be reflected on our website, and customers are encouraged to review the policy periodically for updates.

At BunnyTees, we are committed to providing a seamless shipping experience for our customers. If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team for assistance.